Automations has 3 main Categories:
  1. DARTs
  2. Profile
  3. AD password reset
DART stand for Display Analysis and Resolution Tool. DART is a browser based resolution tool used for automating system related solutions. A specific DART is developed depending on the requirements.DART is configurable as per customer’s requirement. DART can be set to run on a particular day and time.This is called as scheduling DART.A DART can be scheduled only if it is enabled using script enable option.

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DARTs are categorized into,

  1. Problem Automation
  2. Device Management
  3. Device Policies
  4. Proactive Resolution
  5. Others
To make changes to a DART:
  1. Navigate and open the DARTs module form he side pane.
  2. Select the category the DART belongs to.
  3. Click on the DART status and choose the precedence and mapping rules.
  4. Make the edits and save