Notifications

Notifications

Follow these steps to monitor the Notification created by devices,

1. Navigate to the module via the side menu. (Adent workspace -> Notifications)
2. Select the notification from the list on left hand side of the page.
3. Notification will contain the following details:
   1. Name of the notification
   2. Name of the device
   3. Date & time at which the notification was created
   4. Status of the notification
   5. Notes added, if any

Notification states

Notification has 3 states

1. New - Means that the notification is new and has not been actioned upon.
2. Actioned - Means that an action other than a fix has been take on the notification. These are the type of statuses that can be set on a notification. a. Duplicate b. Escalated c. No Remote Solution d. Dismissed e. Customer has called Inbound queue f. Follow Up already In Progress/Notified g. No valid contract found h. Remote Solution Pushed i. Out of Scope j. Resolved on the call k. Customer not reachable l. Customer Declined Resolution
3. Completed - Means that a resolution has been pushed on to the machine/group of machines to fix the notification.

Notification Resolution

You can take an action on a notification that has the “New” status. To do so:

1. Select the notification and the device on which you would like to take an action.
2. Click on the menu button on the far-right corner and select ‘Action’
3. You will see the fixes that can be applied on the notification. The fixes are:
4. Suggested fixes: These are the set of resolutions that will solve the issue noticed. These must be set once and can be executed every time a similar notification is reported.
5. Other fixes: These are resolution tags when a notification cannot be fixed any other way.
6. Select the action you wish to take and click on Tick mark on the far-right corner to execute the fix. You can also go to the toolkit module to execute a different fix on the machine that has triggered the notification. To do so:
7. Select the machine that you would like to take an action on and select “Action” from the menu.
8. Click on the ‘Go to Troubleshooters’ from the bottom of the screen.
9. Execute the fix from the toolkit section.