Alert configuration is akin to the notifications we receive on our mobile phones, serving as a pre-emptive signal for IT administrators to address critical issues proactively before they disrupt end-user devices.
Follow these steps to monitor the Notification created by devices.
Follow these steps to monitor the Notification created by devices.
New - Means that the notification is new and has not been actioned upon.
Actioned - Means that an action other than a fix has been take on the notification. These are the type of statuses that can be set on a notification. – Duplicate – Escalated – No Remote Solution – Dismissed – Customer has called Inbound queue – Follow Up already In Progress/Notified – No valid contract found – Remote Solution Pushed – Out of Scope – Resolved on the call – Customer not reachable – Customer Declined Resolution
Completed - Means that a resolution has been pushed on to the machine/group of machines to fix the notification.
Learn PracticeYou can take an action on a notification that has the “New” status. To do so:
First content
These are instructions or content that only pertain to the first step.
Second Step
These are instructions or content that only pertain to the second step.
Third Step
These are instructions or content that only pertain to the third step.
Alert configuration is akin to the notifications we receive on our mobile phones, serving as a pre-emptive signal for IT administrators to address critical issues proactively before they disrupt end-user devices.
Follow these steps to monitor the Notification created by devices.
Follow these steps to monitor the Notification created by devices.
New - Means that the notification is new and has not been actioned upon.
Actioned - Means that an action other than a fix has been take on the notification. These are the type of statuses that can be set on a notification. – Duplicate – Escalated – No Remote Solution – Dismissed – Customer has called Inbound queue – Follow Up already In Progress/Notified – No valid contract found – Remote Solution Pushed – Out of Scope – Resolved on the call – Customer not reachable – Customer Declined Resolution
Completed - Means that a resolution has been pushed on to the machine/group of machines to fix the notification.
Learn PracticeYou can take an action on a notification that has the “New” status. To do so:
First content
These are instructions or content that only pertain to the first step.
Second Step
These are instructions or content that only pertain to the second step.
Third Step
These are instructions or content that only pertain to the third step.